Business Intelligence, Analytics, and Data Management Solutions for the Financial Services Industry
Create Products, Services, and Customer Experiences That Are Too Good to Fail
FinTech disintermediation, digital transformation, data proliferation, and downward pricing pressures exerted by technology and increasing competition are disrupting the financial services industry. Future growth and success belong to those institutions that align on strategy, marshaling these forces to build and retain market share through superior products, service, and customer outcomes.
Information Builders helps financial services organizations thrive through the pervasive use of trusted data and analytics at scale in every aspect of their business. Our highly scalable data and analytics platform makes trusted data easy to access and analytics easy to create and consume.
Simplify the User Experience and Enhance Advisory Value
As banks accelerate customer transactions to the digital platform, simplicity is key. This means reducing customer effort in sales, service, and fulfillment; eliminating “bouncing around” between and within channels; and delivering a consistent brand experience across those channels.
Outside of new customer acquisition and retention, cross-selling is the primary driver of profitability and growth. But bank systems only enable employees to conduct transactional, not advisory, conversations with customers. To build trust, strengthen relationships, and boost retention and cross-selling, that must change.
Delivering these important business outcomes requires a platform for trusted data and analytics at scale that offers:
Attractive, easy-to-use online and mobile user experiences
A 360º customer view and omni-channel integration
The ability to operationalize context, history, and advice for frontline staff
Insight accessible “on the road” for relationship managers
“Next-best actions” that are automated and exposed
Read our e-book Information Builders Success in Banking to learn how our customers achieved success using our solutions.
Attract Talent, Increase Productivity, and Locate Opportunity
Investment professionals have too many tools to understand their business. Integration of these tools and databases to form a seamless, unifying portal will simplify operation and sharpen insights, while saving time.
Because business and financial portfolios respond to a wide variety of cause and effect, visualizing these forces and their impact, modeling, forecasting, and responding are crucial to success.
User adoption depends on the ability to deliver powerful insights from mountains of complex enterprise and external data, in one or two clicks.
Achieving important business outcomes requires:
Superior insight through the integration of fund, accounting, and client reports into a single reporting vehicle
A one-click Global Services portal for investors, with visualization
Mobile, integrated advisor workstations, and brokerage attribution analysis
Self-service traceability for commissions and activity statements, linking and exposing underlying details to ensure clarity and accuracy
Improved investment fact sheets and prospectus with near-real time electronic and interactive formats
Build Loyalty That Transcends Pricing and Respond to FinTech Disintermediation
For payment processors, merchant attrition runs 25 percent or more annually, driven by small, incremental pricing pressures. Additionally, interchange caps and growing regulatory compliance burdens weigh heavily on the P&L sheet.
To protect market share and income, they must introduce service and value that cannot be easily replicated by competitors, and seek new revenue fueled by their rich supply of payment transaction data.
Longer-term technological disruption threatens to disintermediate payment processors, displacing their role in the payments value chain. These new applications ride existing payment rails or ACH, but incorporate new interfaces that supersede relationships with customers. Payment processors have decades of data that can be used to better understand, service, and forecast merchant and issuing bank behavior – an asset that FinTech does not have.
A unified platform for trusted data and analytics at scale can provide:
Merchant-facing business performance optimization
Intra-day integrated spending trends and peer reporting
Integrated payments analytics across all channels
Pattern-driven, customized promotions
Consumer credit spend management, analysis, and advice
The ability to detect, measure, and alert fraud, misuse, and abuse
WebFOCUS allows us to create meaningful analytics from a plethora of data from multiple source systems. We are able to deliver summarized data and visuals for myriad customers, slicing out collection, member account, and member demographic information. It’s very flexible and powerful, and is a big staple to our business.
We are building a mobile BI solution that works on all devices, with familiar gestures and graphics. WebFOCUS ensures our users will have a rich, device-specific experience, yet Elavon won't have to develop unique solutions for each device.
Information Builders supplied superior technology along with solution architects that collaborated with our IT staff to help us structure the data, build a data mart, and create a high-performing, user-friendly BI system.
Information Builders was unique. They took the time necessary to understand what we wanted to achieve. Then they put together a proof of concept, based on our business model, of how WebFOCUS would improve our business.
Our operations team used to fax reams of paper to our clients each week, including loan status reports, exception reports, AR spreads, and so forth. Now [with WebFOCUS] they only have to fax one report authorizing the loan advance. From then on, all the loan status reports are available online via the self-service environment.
Manager, Enterprise Business Continuity Management