Complete Call Center Intelligence
WebFOCUS lets you measure critical metrics (first-call resolution, call volume, agent performance, up-sell/cross-sell, etc.); optimize interactions across channels (phone, e-mail, chat); and anticipate churn, retention, and other satisfaction indicators. You can even make self-service capabilities available, so customers can conveniently help themselves to the information they need.
- Self-Service and Customer-Facing BI
- Predictive Analytics
- Sentiment Analysis