Business Outcomes

Getting a Single, Complete View of Our Customers

When organizations have a single source of trusted information that is truly actionable, they can distribute this data to all stakeholders. In turn, these stakeholders can make informed decisions and provide assistance with analysis, job management, and MDM. Adding technology can drive processes forward so this data can be harnessed to deliver tangible results.

Customer Information for Everyone

Customer information becomes more valuable as more people use it. WebFOCUS provides customer data and analytics to everyone, from sales and marketing to customer support and accounting, using self-service analytical tools or easy-to-use InfoApps. WebFOCUS is also used to build customer-facing applications that leverage customer data to deepen relationships and increase satisfaction.

  • InfoApps
  • Dashboards
  • Mobile
  • Reporting
Our BI and Analytics Platform

Success Story

The Challenge

How does your organization enable an integrated view of business information with targeted data, detail-level drill-downs, and KPIs – in an attractive and intuitive interface?

The Strategy

Create a state-of-the-art business intelligence (BI) application, map back-end data sources, create a consumer-friendly dashboard environment, enable drill-downs, and help users identify key metrics.

The Results

Improved commercial activity has positively impacted revenue. Managers can comprehend the data and focus on the most relevant metrics that influence performance, as well as foster a proactive, data-driven culture.

Complete and Accurate Data

Organizations need to connect customer activity with costs and profits, which can only be done through a complete view of customer activity. Omni-Gen helps business users and IT collaborate to integrate customer data from every system, making it easy to attain a 360-degree view of customers with accurate, clean, and comprehensive information.

  • Integration
  • Data Cleansing
  • Data Mastering
  • Cloud
Our Data Management Platform

Success Story

The Challenge

The Louisiana Department of Health wanted to identify and link all data elements associated with citizen/recipients, healthcare providers, and location. First it needed a data strategy.

The Strategy

The Department leveraged Information Builders' Omni-Gen master data managment (MDM) technology to create an enterprise architecture that allows for the development of a universal repository of mastered data that all systems across all state agencies can share.

The Results

Improving data integrity, analysis, and reporting via the creation of standard processes for data storage, movement, cleansing, enrichment, and access gives the Department a single view of the citizen that helps state agencies deliver benefits, minimize fraud, improve security, and enhance reporting.

Ready to get the Information Builders advantage?