Business Outcomes

Develop Deeper Customer Relationships

Forging deeper, more profitable relationships with your existing and potential clients requires you to better understand their needs, predict buying patterns and other behaviors, and identify opportunities to deliver personalized products and services. Much of this valuable insight exists, but lies buried within your enterprise systems.

Deep Customer Intelligence

WebFOCUS provides the insight you need to build stronger relationships with your customers. Deep analytical capabilities let you perform in-depth customer segmentation, forecast trends in churn and attrition, and monitor the effectiveness of service and support staff. You can even keep customers loyal by providing them with convenient self-service capabilities.

  • Dashboards
  • InfoApps
  • Predictive Analytics
  • Customer-Facing BI and Analytics
Our BI and Analytics Platform

Success Story

The Challenge

To more quickly respond to company growth and customer demands, Victory needed to acquire business intelligence (BI) tools to replace manual processes and improve reporting capabilities in conjunction with a new enterprise resource planning (ERP) system.

The Strategy

With WebFOCUS reports and dashboards, the company could improve its existing transaction processing system with access to better analysis and decision-making. It also hoped to develop an efficient workforce using analytical tools with drill-down capability in a highly visual, interactive environment.

The Results

WebFOCUS eliminates the need for manual reporting and provides data analysis capabilities with direct access to the wholesale distribution and supply-chain system.

Managing Customer Data

Data in popular CRM packages, as well as cloud, social media, and other sources, can be transformed into a single, unified view of your customers with iWay. Our solutions integrate, cleanse, and master client data to ensure that stakeholders in customer-facing roles always have correct, consistent, and complete information at their fingertips

  • Integration
  • Cloud
  • Data Quality Management
  • Master Data Management
Our Data Management Platform

Success Story

The Challenge

How do you create a reporting environment that accommodates a broad range of users, and gets the IT department out of the business of continually writing reports?

The Strategy

Replace a cumbersome legacy reporting system with an efficient, parameterized reporting system, and extended the software infrastructure via a web-based architecture.

The Results

WebFOCUS has enabled a common reporting environment for creating everything from sales reports to financial statements. Developers, power users, end users, and customers are served with flexible, user-friendly tools for information analysis and delivery.

Ready to get the Information Builders advantage?