As the COVID-19 pandemic continues to disrupt our lives, credit unions have a special obligation to help members cope with the financial consequences of the crisis.
In this timely webinar, you'll learn how Sound Credit Union (SCU) harnessed the power of its data and analytics to better serve its members during the current pandemic. Special guest speaker Martin Walker, Digital Platform Ecosystem & Innovation manager from SCU, will share how the firm responded quickly to:
- Continually measure and respond to member and financial fluctuations
- Create integrated data visualizations and reports to monitor income inflows and outflows
- Deliver near real-time operational insights to executive leadership
- Ensure responsive member service and strength of the institution
You’ll see how the effort brought together business unit managers, business intelligence analysts, and IT to assess COVID-19's impact. There will also be a demonstration of the COVID-19 Reports.
Martin Walker is the Digital Platform Ecosystem & Innovation manager for Sound Credit Union. He has led business intelligence and digital transformation efforts in the financial services, sports and entertainment, retail, and food service industries, helping marketing, product development, business development, and operations functions become data-driven enterprises. He holds a BS in Marketing and an MBA.