On Demand Webinar

Using Operational Analytics to Mitigate the Impact of COVID-19

Presented With Sound Credit Union
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Event Description

As the COVID-19 pandemic continues to disrupt our lives, credit unions have a special obligation to help members cope with the financial consequences of the crisis.

In this timely webinar, you'll learn how Sound Credit Union (SCU) harnessed the power of its data and analytics to better serve its members during the current pandemic. Special guest speaker Martin Walker, Digital Platform Ecosystem & Innovation manager from SCU, will share how the firm responded quickly to:

  • Continually measure and respond to member and financial fluctuations
  • Create integrated data visualizations and reports to monitor income inflows and outflows
  • Deliver near real-time operational insights to executive leadership
  • Ensure responsive member service and strength of the institution

You’ll see how the effort brought together business unit managers, business intelligence analysts, and IT to assess COVID-19's impact. There will also be a demonstration of the COVID-19 Reports.

Jon M. Deutsch
Jon M. Deutsch
Vice President, Global Head of Financial Services,
Information Builders
Jon M. Deutsch is vice president and global head of Financial Services at Information Builders. Throughout his 25-year career of executive leadership he has helped financial services customers implement analytic systems and data management solutions to improve operations, product development, sales, and marketing.
Martin Walker
Martin Walker
Digital Platform Ecosystem & Innovation Manager,
Sound Credit Union

Martin Walker is the Digital Platform Ecosystem & Innovation manager for Sound Credit Union. He has led business intelligence and digital transformation efforts in the financial services, sports and entertainment, retail, and food service industries, helping marketing, product development, business development, and operations functions become data-driven enterprises. He holds a BS in Marketing and an MBA.

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