On Demand Webinar

Sound Credit Union Improves Member Services in Under 6 Months

Data in the Life
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Event Description

Sound Credit Union identified two challenges – a lack of visibility into member data that impeded the ability to make informed business decisions and an inability to easily combine data from diverse sources for a complete 360-degree view of member activities.

In partnership with Information Builders, a team of two created a business-level analytics portal and associated data mart within six months to provide a well-rounded picture of the credit union's entire member base. Now, Sound supports more than 100 use cases, including offering better services, creating more targeted products, increasing deposits, and minimizing loan delinquencies.

Join this webinar to hear representatives from Sound Credit Union and Information Builders discuss:

  • Sound Credit Union’s code-free journey from data silo challenges to data-driven success
  • The business, operational, and client-facing results they’ve seen with their new portal
  • A live demo of the Analytical Data Mart, our new out-of-the-box analytics solution designed in partnership with Sound Credit Union
Tony del Fiero, Sound Credit Union SVP and CTO
Tony del Fierro
SVP and Chief Technology Officer,
Sound Credit Union

Tony leads Sound Credit Union's Digital Enterprise (DE) teams, which includes Digital Banking, Core Systems, Interoperability and Application Development, Technology Infrastructure, Service Desk and Business Systems Operations, Business Intelligence, and Digital Strategies and Analysis. His passion for digital transformation and his entrepreneurial spirit are contagious, and his projects consistently promote innovative strategies, team building, operational excellence, planning, and technical execution. He attended Loyola University in New Orleans, studying Business Administration and International Business, and received management training from the Marriott Corporation and the Culinary Institute of America.

Danielle Kiger, BI Architect, Sound Credit Union
Danielle Kiger
Business Intelligence Architect,
Sound Credit Union

Danielle Kiger is a business intelligence Architect for Sound Credit Union who helps advance the enterprise's reporting infrastructure, from requirements and data acquisition to dashboard development and presentation. Before starting in the Business Intelligence department, Danielle spent seven years as a financial analyst in the credit union industry. With her degrees in finance and economics, she understands that the customer, whether it be a member or credit union employee, is the single most valuable asset an organization can have, and is driven to build and pursue a customer-driven focus, ideals, and user experience platform that all users can enjoy.

Jon M. Deutsch
Jon M. Deutsch
Vice President, Global Head of Financial Services,
Information Builders
Jon M. Deutsch is vice president and global head of Financial Services at Information Builders. Throughout his 25-year career of executive leadership he has helped financial services customers implement analytic systems and data management solutions to improve operations, product development, sales, and marketing.

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