Customer experience is a top business priority for insurers in 2019. Stand out above the competition by capitalizing on the insights that help tailor the customer-centric experience.
Move your growth and CX objectives forward despite your data challenges!
In this webcast, Forrester Research and Information Builders take aim at the key requirements needed for insurers to create modern, unified data environments, including:
- How core-system data inherently limits insurer ability to respond to the needs of customers and agents through key touchpoints
- How insurers can break down those data silos and achieve a unified, historical view of the customer and the business
- Why it is critical to think strategically about the dual purpose of data: aggregated and unified data and dashboards needed for day-to-day decision-making, as well as highly granular data that drives detailed analysis of risk, pricing, segmentation, claims, and more
Ellen is a principal analyst serving financial services technology decision makers in roles such as CIOs and enterprise architects in the insurance and wealth, investment, and asset management industries. She brings 30 years of experience in delivering technical and professional services to clients in a variety of industries and markets. She has been cited in Forbes, Fortune, the New York Times, the Economist, the Wall Street Journal, Best’s Review, Carrier Management, Rough Notes, Digital Insurance, New Scientist, and American Banker.
With 28 years of experience at both IBM and Information Builders, James leads insurance executive visioning and solution design efforts concentrating on our North American Insurance business. Leveraging pre-built insurance business warehouse applications and custom work to implement solutions that span all areas of: customer facing, channel facing, marketing, underwriting, pricing, reserving, claims, operations, and finance for a broad range of insurers.