As one of only two cities in the nation to receive the Malcolm Baldrige National Quality Award, the City of Irving, Texas is known for performance excellence in the areas of leadership, strategic planning, customer and workforce focus, process improvement, and performance management. A key component of this, and a focus maintained to this day, is on ensuring accountability, being transparent in all we do, and relying on data in the decision-making process when allocating available resources and determining areas of focus.
Today, all city employees can now see how their actions are aligned with the city’s strategic plan and can measure attainment of their goals. We’ll show you how we achieved this.
Attendees can learn how we use Information Builders Performance Management Framework (PMF) to ensure a high level of accountability, including how we organize and present data to staff, council, and customers, how PMF serves as the hub for carrying out our strategic plan, and how individual departments rely on it to track key processes and initiatives.
Kevin Mergruen is the vice president, Public Sector, at Information Builders. He is responsible for state and local government, education, and healthcare business across North America. The solutions his team drives address the vertical sector needs for enterprise data integration, data integrity and operational business intelligence, enhancing overall efficiency, modernization of legacy systems, and improved quality of care.