An Illinois-based provider of employee benefits with more than $880 million in annual revenues and over 4,000 associates.
Trustmark lacked the formalized metrics and indicators needed to support a five-year strategic transformation and revenue growth initiative in its Voluntary Benefits Solutions (VBS) subsidiary.
Using the WebFOCUS BI and analytics platform to develop and deploy dashboards and InfoApps™, it was able to provide executives, process owners, and operational workers with the ability to monitor activities.
The challenges we faced, combined with our success with WebFOCUS in Trustmark's CoreSource subsidiary, helped convince our chief operating officer that we also needed to leverage the platform and make better use of our data in VBS.
Now, users have faster access to information, making it easier to assess performance, identify issues, and rectify problems.