Our Customers

PNC Bank

The National Financial Services area of PNC Bank is responsible for customer inquiries and transactions.

The Challenge

PNC Bank

How do you provide a more responsive and comprehensive performance monitoring system for your company's call center?

The Strategy

Create an online reporting system for performance monitoring, scheduling, and business analysis.

Adam Silber
Vice President and Project Manager

In ten months, WebFOCUS had already paid for itself in terms of time savings, cost savings, and increased efficiency. We are saving 50,000 pages of paper annually.

The Outcome

PNC has eliminated paper costs and improved efficiency for senior managers, call center managers, supervisors, and agents with instantaneous report distribution.