New Hampshire Department of Revenue Administration
The administrator of the state’s tax laws, it assists in matters of budget, finance, and real estate appraisal.
Siloed data sources make it difficult for staff to capture, compare, and analyze taxpayer data in support of collection and auditing activities.
The agency leveraged Information Builders technologies to build a comprehensive environment for data retrieval, reporting, and analysis that addresses critical data quality issues and provides a single view of taxpayer information.
Lindsey M. Stepp
Staff in our Call Center report decreased call times, because they can instantly retrieve the information taxpayers are inquiring about.
Now tax collectors, auditors, call center representatives, and other staff members have instant access to comprehensive information, workers spend less time researching information, and taxpayers are more efficiently served.