Our Customers

City of Irving

Located in Dallas County, the City of Irving is part of the Dallas-Plano-Irving metropolitan area. It is one of the 15th largest cities in Texas.

The Challenge

City of Irving

How does a city whose performance measurement had been historically activity-based create a true culture of transparency and accountability?

The Strategy

Deploy WebFOCUS Performance Management Framework (PMF) to establish and communicate executive strategy across the organization and align actions with goals.

Aimee Kaslik
Performance Administrator

We made the right decision by going with WebFOCUS PMF. Our measures are tied to our strategic plan and are reflective of key work processes and regulatory and customer requirements. PMF has been a huge improvement for our performance measurement system.

The Outcome

The use of performance metrics has helped the City to save more than $44 million, has increased productivity by more than 50,000 hours, and boosted revenue by $25 million.