Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that the company was honored with two 2014 Stevie® Awards for outstanding worldwide customer service by the American Business Awards.
Information Builders earned a silver Stevie award in the Customer Service Department of the Year category in recognition of exemplary worldwide customer support services. In addition, Maryann Federico, Premium Support Account Manager, was honored with a bronze award for Support Staffer of the Year.
Information Builders’ recognition in the Customer Service Department of the Year category reflects the company’s dedication to providing impeccable client support to complement its award-winning business intelligence solutions. Information Builders is committed to ensuring that a broad range of stakeholders have access to key information capital so that its customers have the data needed to make informed decisions. The company’s Customer Service department, led by Vice President Dan Ortolani, supports this philosophy in its strategic partnerships with clients, ensuring issues are resolved swiftly and that customers are deriving maximum value from their BI investments.
In 2013, the department implemented a new case management portal, which became the catalyst for a more efficient workflow that allowed incoming cases to be quickly evaluated and intelligently routed to the appropriate support resource. The development of this portal made real-time analysis for all phases of the support process available and actionable, as managers were able to monitor activity via data visualization dashboards and quickly respond to priority escalations.
Information Builders’ commitment to delivering top-quality global customer service is demonstrated by the dedication of employees like Maryann Federico, whose unwavering support and professionalism extends to colleagues and customers alike. The bronze Stevie Support Staffer of the Year winner was recognized for her leadership, commitment, and involvement in ensuring that Information Builders’ customers consistently receive the support necessary to address their needs and bolster their BI success.
“These accolades from the American Business Awards speak to a commitment that goes beyond delivering BI solutions to our clients and extends to providing the best customer support possible to reinforce the value of our offerings,” said Gerald Cohen, president and CEO of Information Builders. “Information Builders prides itself on providing customers around the world with the complete package, which includes a support team that goes above and beyond to enhance operability and results for all users. Customer support is an important focus for the company, and this recognition validates our ongoing efforts in this area.”
About the Stevie Awards
Stevie Awards are conferred in five programs: The American Business Awards, The International Business Awards, the Asia-Pacific Stevie Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com.
About Information Builders
Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. That’s why tens of thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with offices around the world, and remains one of the largest independent, privately held companies in the industry. Visit us at informationbuilders.com, follow us on Twitter at @infobldrs, like us on Facebook, and visit our LinkedIn page.