Press Release

Information Builders Honored for Exceptional Customer Service by the 2015 American Business Awards

BI Provider Recognized for Team and Individual Service in Four Categories
New York, NY

Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that it has been honored with four 2015 Stevie® Awards for outstanding customer service by the American Business Awards.

Information Builders’ Worldwide Customer Services team (WCS) was recognized with a silver award in the Customer Service Department of the Year category for the exceptional technical support it delivers to its global network of customers. Throughout 2014, Information Builders maintained high customer satisfaction across all of its customer areas, including Technical Content Management, Advanced Technology Services, Help Desk, Premium Support, and Customer Care and Community.

“We believe that a strong commitment to customer service is critical to our customers’ success and a major competitive advantage in the enterprise software industry,” commented Dan Ortolani, senior vice president of Worldwide Customer Services. “At Information Builders, customer service is the top priority and permeates throughout the company. Our Worldwide Customer Services organization is dedicated to achieving high customer satisfaction, partnering with product development teams on customer-driven enhancements, and building enduring customer relationships at technical and executive management levels.”

Information Builders’ iWay team was also recognized for superior service with a bronze award in the Customer Service Team of the Year category. The iWay team was noted for its innovative customer support and willingness to go above and beyond in assisting customers with cutting-edge implementations, such as the company’s Omni-Patient™ and Omni-Payer solutions for the healthcare industry.

In the individual categories, Information Builders’ Susan Sams received the gold award in the Support Staffer of the Year category. As an account support manager in the Premium Support Group, Sams is directly responsible for assisting some of the company’s key customers in the federal and healthcare sectors. In 2014, she also played an integral role in building Information Builders’ first portable Healthcare InfoApp™, a task she assumed in addition to managing her daily responsibilities. Mr. Ortolani, senior vice president of Worldwide Customer Services, was also honored with an individual award. Ortolani took home the bronze in the Customer Service Executive of the Year category, an honor he earned for his expert management of Information Builders’ constant effort to deliver superior technical support and services across the company’s integration, integrity, and BI product lines.

“Information Builders is a service-focused organization, and from the day we opened our doors, reliable, superior customer service has been built into our market-leading offerings,” said Gerald Cohen, president and CEO, Information Builders. “We are honored to receive four American Business Awards for our superior customer service. This recognition speaks to the depth and quality of Information Builders’ customer support team as well as to our dedication to delivering exceptional service, no matter when or where it’s needed.”

About Information Builders

Information Builders helps organizations transform data into business value. Our software solutions for business intelligence and analytics, integration, and data integrity empower people to make smarter decisions, strengthen customer relationships, and drive growth. Our dedication to customer success is unmatched in the industry. That’s why tens of thousands of leading organizations rely on Information Builders to be their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with offices around the world, and remains one of the largest independent, privately held companies in the industry. Visit us at, follow us on Twitter at @infobldrs, like us on Facebook, and visit our LinkedIn page.

About The Stevie Awards

Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at