Information Builders, a leader in business intelligence (BI) and analytics, information integrity, and integration solutions, today announced that the company has been honored once again for exceptional customer service. Information Builders has been named a Gold winner in the Annual 2017 Customer Sales and Service (CSS) World Awards for “Innovation in Customer Service,” as well as a Silver winner in the 12th Annual IT World Awards in the “IT Customer Service Department of the Year” category.
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Customers have come to expect best-in-class service from Information Builders, in addition to proven technology that remains at the forefront of the BI and analytics market. As part of its customer service strategy, the company developed and added a number of targeted Information Centers (ICs) to its repertoire last year. The content-rich portals enable customers to independently search for information about products, projects, and technology to help them resolve smaller, day-to-day issues without having to file a help ticket. Customers are empowered to get the help they need quickly – and via an avenue of their choice. Information Builders’ customer service team is able to focus more time on being problem solvers versus troubleshooters, and assist customers in deriving maximum benefits from the company’s solutions. These latest award wins reflect this type of ongoing customer service innovation.
This year’s CSS World Awards win marks Information Builders’ third consecutive year of recognition by the program. These awards are distinguished by active participation from a broad spectrum of industry voices, encompassing the world’s best in Sales and Service or Contact Center individuals, teams, departments, and achievements.
The Network Products Guide’s Annual IT World Awards are the world's premier information technology awards honoring achievements and recognitions in every facet of the IT industry. This is Information Builders’ second consecutive Silver distinction for IT Customer Service Department of the Year.
Information Builders will be acknowledged for both of these achievements in San Francisco on Monday, June 26, 2017 during the annual SVUS (Silicon Valley United States) Red Carpet Awards Ceremony Dinner.
Gerald Cohen, president and CEO, Information Builders, said:
“This latest recognition from the two SVUS Awards programs comes directly on the heels of four 2017 Stevie Awards wins for customer service. We couldn’t be prouder of our incredible team, which is not only committed to providing an exceptional experience for our customers, but also truly delivering on that promise every day.”
To learn more about the CSS World Awards, visit cssworldawards.com. For more information about Network Product Guide’s Annual IT World Awards, visit networkproductsguide.com.
About Information Builders
Information Builders provides solutions for business intelligence (BI), analytics, data integration, and data quality that help drive performance improvements, innovation, and value. Through one set of powerful products, we enable organizations to serve everyone – analysts, non-technical users, even partners, customers, and citizens – with better data and analytics. Our dedication to customer success is unmatched with thousands of organizations relying on us as their trusted partner. Founded in 1975, Information Builders is headquartered in New York, NY, with global offices, and remains one of the largest independent, privately held companies in the industry. Visit us at informationbuilders.com, follow us on Twitter at @infobldrs, like us on Facebook, and visit our LinkedIn page.