Frances Gambino is the vice president of Technical Content Management at Information Builders. Frances’ primary responsibilities include developing the company’s technical content management products and services consistent with emerging technologies, customer experience, and industry best practices. Her teams also cover internal training and knowledge share, and such customer-facing technical support content as release documentation, product Information Centers, technical videos, and the Technical Support Center. Frances holds a Bachelor’s degree in Technical Communications from Polytechnic Institute of New York and a Masters degree in Library & Information Science from Drexel University. As time allows, she serves as an adjunct professor, teaching Technical Communications tools and technologies, and Human Factors, to graduate and undergraduate students.