As senior vice president of Worldwide Customer Support Services at Information Builders, Daniel Ortolani is responsible for technical support services for the company’s customers and technical field personnel across all product lines, including FOCUS, WebFOCUS and iWay. The scope of his responsibilities includes Customer Support Services help desk, Premium Support Services, Advanced Technology Services, Customer Care, and Technical Content Management. Daniel is also involved in presenting and positioning the company’s roadmap to the sales force, customers, prospects, and key analysts. He provides executive-level support for worldwide enterprise customers in all major industries, and manages technical and business aspects of the company’s relationships with its key technology partners. Daniel is a seasoned business intelligence and technology veteran who has been widely published in numerous industry journals.
Senior Vice President, Worldwide Customer Support Services