“Change is in the air,” says CEO Gerry Cohen. “But one thing that’s not changing is our award-winning customer innovation.”
Gerry made this remark during the keynote session this morning at Summit, right after a warm welcome to the crowd by new COO Frank Vella. Frank, says Gerry, is our biggest change-agent. And Frank and Gerry’s respective messages to customers, partners, and industry analysts today was a potent balance of the new and the familiar, the promise of an exciting future, with the same relentless focus on customer success.