There are three key ways to scale an analytics environment: more users, more use cases, and more complex data sources and types.
This is the first of three blog posts highlighting customers that use our data and analytics platform to scale in each of these areas. First, we’ll showcase companies deploying data and analytics to large numbers of users.
National retailer AutoZone maintains an analytics environment used by 70,000 staff members at 5,000 stores. Made up of self-service dashboards and InfoApps™, this environment allows division, regional, and district managers to visualize performance data across multiple stores, while store managers can track sales activities at their specific location. Human resources, finance, and other departments also use it to support a variety of functions, from workforce management to merchandising and loss prevention.
United Way Worldwide
United Way Worldwide, the world’s largest privately funded non-profit organization, relies on a highly scalable self-service analytics environment to empower its global network of 13,000 employees – which spans 40 countries – to visualize data collected during large research studies. This helps local staff members learn from their peers and discover opportunities to improve. The organization can now better serve 61 million people each year with targeted, relevant services, and successfully distribute of tens of millions of dollars in aid.
Thousands of Ford dealers use the company’s Global Warranty Management Systems (GWMS) to analyze warranty repair costs and claims trends. This transparency helps them quickly identify and resolve issues in service and repairs, resulting in 40 percent fewer dealers being audited or entering Ford’s global warranty counseling process.
U.S. Bank’s customer-facing analytics application, known as ScoreBoard, allows more than one million clients to easily monitor corporate credit card spending over various time periods and compare payment data with peer companies to discern industry trends. ScoreBoard improves the online experience and encourages more customers to use the Internet channel.
These are just a few of the many customers benefiting from the scalability of our platform. By making data available to everyone who needs it, these organizations are transforming operations, boosting performance, and enhancing the customer experience.