Implementing Performance Management in the City of Irving, Texas
As part of its mission to deliver exceptional services and promote a high quality of life for residents, visitors, and business, the City of Irving, Texas needed a way to better measure performance and improve transparency and operations for everything from fire and police to sanitation, water/sewer service, and street maintenance.
Join us for this informative webcast, and learn how the City of Irving implemented a performance management system, allowing it to:
- Make better data-driven decisions
- Manage, measure, and improve performance
- Monitor trends and make strategic planning and budgeting decisions
- Provide a cleaner, safer, and better overall quality of life for its citizens
Not only was the city able to improve revenue collections by nearly $30 million while saving more than $44 million, it was also awarded with the prestigious Malcolm Baldrige National Quality Award in 2012. With more than 200,000 residents and growing rapidly, learn how performance management is helping the City of Irving to transition from a suburban community to an urban city.
NOTE: This webcast was rescheduled from May.