Information Builders in Telecommunications (Telco)
Volatility and change run rampant in the telecommunications industry. Deregulation, mergers and acquisitions, service bundling, product diversification, and other marketplace shifts have providers struggling to keep pace. Customers are also demanding more – and better – services at lower prices.
Information Builders in Telecom
Information Builders' business intelligence (BI) and enterprise integration solutions are empowering telecommunication companies to respond instantly to evolving market conditions and changing subscriber needs. Firms of all sizes can transform massive amounts of data from billing, carrier, customer service, provisioning, and maintenance systems into the valuable insight needed to optimize service levels, improve network performance, minimize overhead costs, reduce churn, and maximize customer loyalty and profitability.
With our technologies, executives, managers, employees, customers, and business partners are empowered with robust and intuitive tools that can help them:
- Obtain insight into customer demographics, needs, and behaviors, so they can develop more targeted sales and marketing promotions
- Assess and improve campaign performance
- Monitor and manage call center activity
- Identify the most and least profitable products, services, and clients
- Evaluate call traffic and usage patterns to optimize network performance and resource allocation
- Improve customer convenience and employee productivity through online billing, maintenance, trouble ticket, and other self-service support systems
Best of all, reporting and integration solutions from Information Builders can help telecommunications companies achieve the kind of efficiency and agility that is crucial to surviving in this dynamic and competitive industry.
Development and Implementation
Information Builders Professional Services employs a team of telecommunications industry specialists, to assist with your implementation.
Contact us to discuss your specific organizational needs.
