Business Intelligence, Data Integrity, and Integration for the Travel and Hospitality Industry

How can you ensure superior guest and customer experiences? By unifying your diverse information architectures to achieve deep insight into patterns and trends in attendance, consumption, marketing effectiveness, guest satisfaction, and other important metrics.

Powered by WebFOCUS: Travel and Transport's eTTek Solutions

Information Builders’ intelligence, integration, and integrity solutions enable airlines, hotels, amusement parks, movie theaters, casinos, and other travel and hospitality companies to deliver services customized to the specific needs, preferences, and behaviors of their patrons.  

Information Builders solutions empower companies in the travel and hospitality industry to:

  • Achieve complete visibility into all key business operations by seamlessly integrating information in reservation, customer relationship management, point of sale, gaming, and other systems across multiple brands, chains, and properties
  • Gain greater insight into customer needs and behaviors – when they visit, what they buy, what they eat and drink, and more to enhance the guest experience
  • Maximize revenue by gaining a better understanding of the factors that impact loyalty and consumption
  • Increase efficiency by streamlining and automating routine activities such as staff scheduling and reservations
  • Accurately analyze the success of promotional activities to aid in the development and implementation of smarter, more successful sales and marketing plans in the future
  • Effectively forecast guest attendance and activities to ensure that enough staff, food, and drinks are on hand to satisfy customer needs
  • Track bookings, sales, and cancellations by channel
  • Closely monitor the performance of travel agents and other partners
  • Create a single, consistent view of each patron or guest across all systems that house customer information
  • Ensure compliance with laws and guidelines

Development and Implementation

Information Builders' Professional Services organization includes industry specialists to assist with your implementation.