Information Builders Magazine Winter 2005 Volume 15 No. 2 The following articles are also available in PDF format. Download the Acrobat Reader now to access the PDF version.
Departments Between the Lines In the News At Deadline

Cover Story

	TELUS Rings Up Real-Time Operational BI Information Builders technology helps leading telco boost productivity by $1M-$2M per month.

View From the Top

	The Law of Unintended Consequences It is obvious to assume that if people get all of the information they need to do their jobs, they will do their jobs better…but the ways in which better occurs is where the law seems to operate. by Information Builders President and CEO, Gerald D. Cohen

Industry Perspective

	Interview With Ventana's Eric Rogge A one-on-one with the vice president and research director for Business Intelligence at Ventana Research, on the meaning of operational business intelligence (OBI) and what sets it apart from other BI systems.

Features

	Operation: Complete Client Satisfaction Best practices for implementing Information Builders technology.
	Operational BI Getting to the next level.
	Supporting the Needs of OBI Customers Global tech team on call 24x7.
	Integration Matters A with iWay Software's Jake Freivald on the role integration technology plays in today's OBI systems.
	Channeling Success RFID: A Business Driver for the Enterprise.

WebFOCUS Success Stories

	Food Lion Roars Ahead With Self-Service Reporting System Online BI environment keeps hundreds of users in touch with daily sales information.
	Web-Based Reporting Environment Generates Positive Returns WebFOCUS helps First Rate Investment Systems build customer loyalty with improved portfolio analysis software and services.
	Philips CE Turns to WebFOCUS "To Make Things Better" Business intelligence software key to monitoring and optimizing the quality of consumer electronics worldwide.
	Innovation in Education Western Cape, South Africa Education Department shares and manages information with WebFOCUS.

Spotlight on iWay Software

	Executive Viewpoint: iWay Service Adapters and the Promise of SOA There's been a lot of buzz about service-oriented architecture (SOA) – the new way to integrate information systems using Web services and other open standards.
	Streamlining Data Exchange at Collections Etc. Major catalogue retailer automates message routing with iWay technology.
	Reason to Celebrate iWay Software helps Moët Hennessy deploy its SFA solution.