Operation: Complete Client Satisfaction
Best Practices for Implementing Information Builders Technology
Between technology acquisition and deployment lies an implementation gap that many organizations have difficulty surmounting. That gap is created when even perfectly designed technology collides with the imperfections and sometime chaotic variations of the real world. Information Builders' Consulting
can help you bridge that gap. Our Consulting Methodology enables us to effectively apply technology to further your organizational goals in a predictable, repeatable way – be it revenue growth, cost reduction, competitiveness, customer satisfaction, or all of the above.
Looking at the process from the 60,000-foot level, we start with the development of a clear set of goals, expectations, and projected results. Then we develop a plan for achieving your objectives by implementing business intelligence, reporting and integration software. This plan is distinguished by an emphasis on
communication and results throughout its execution. The entire process is overseen by our unique "Touch Points for Project Success," a methodology that minimizes risk while maximizing your success and ROI.
During 30 years in business, Information Builders has amassed a great deal of insight into how successful organizations manage information – especially with Information Builders' technology. Imparting this "institutional" knowledge into our solutions and transferring accumulated "Best Practices" into our clients'
staff is key to our clients' success.
Our people understand business problems and work to apply that to your way of doing business. This discovery and mapping process is carried out during information-gathering Joint Application Development (JAD) sessions, meetings with your key stakeholders and, in particular, with the IT management who is chartered
with supporting your solutions. The details are captured in a series of high-level planning documents that serve as a guide for deploying current and future applications. They serve as the real bed rock of the detailed application design and specifications that are to follow.
These initial meetings give us the firsthand knowledge of your environment that we need to create a detailed set of recommendations for deploying the systems you need. We outline the infrastructure requirements, project timelines, costs, and necessary skill sets. We also identify potential risks, design
considerations, and both qualitative and quantitative benefits to the user base, quickly and efficiently.
Managing Toward Complete Client Satisfaction
At Information Builders' Consulting, our commitment to your success goes beyond just a methodology or project management framework. It's a philosophy of doing business. We call it Operation Complete Client Satisfaction (OCCS), and it permeates everything we do.
Effective project development is 80 percent planning and 20 percent coding, with a heavy emphasis on the initial steps. To manage our success, we have identified solid and repeatable ways of doing business. Our "Touch Point to Success" methodology is a unique process for helping maintain efficiencies and maximize
results. Everyone on our team follows this proven methodology. Our overriding objective is to enable your developers, business analysts and end users to obtain the information they need in a scalable, supportable and easily maintained environment, utilizing technology provided by Information Builders. For more
information on our methods of making your projects successful, please contact your local Information Builders office.
 
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