Information Builders MagazineSpring/Summer 2000 - Volume 11 No. 1
Cover Story
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Features
| Interview with Dr. Martin Slagowitz, Vice President of Information Builders Consulting Information Builders' Consulting organization is poised for its biggest growth ever and is helping customers grow their businesses by improving business performance, for example, by seizing the opportunities presented by by Eberly Barnes |
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| Customer Support's Silver Anniversary Information Builders' "New" CSS Improves Customer Satisfaction Worldwide � and Online by Robert Davies and Clark Matthews |
Industry Insight
| Interview with META's Mark A. Smith A one-on-one with META Group's program director, Application Delivery Strategies, to gather his perceptions on the state of the Business by David Baum |
Putting i-business To Work
| Merrill Lynch Streamlines Loan Origination Process with Custom Workflow Management System EDA software combines disparate business processes into one unified system by David Baum |
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| Thomas Register: Massive Publishing Project Gets A New Look Reed Technology, a member of the international publishing powerhouse Reed Elsevier plc., looks to Information Builders to help manage the massive Thomas Register by Paul DeGroot |
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| Bell Canada Transforms Legacy Applications into Sophisticated Business Intelligence Systems by David Baum |
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| Fukuoka City Bank Invests in Customer Service Banks are synonymous with growth, but like any business they need to worry about growing their own infrastructures in order to keep pace with their business needs by Carolyn Gruske |
| Published three times a year by Information Builders Two Penn Plaza New York, N.Y. 10121-2898 |
Address manuscript submissions, story ideas and correspondence to the Editor.
Information Builders, Inc. assumes no responsibility or liability for damages resulting from errors or misuse of information contained herein. |
Vendor names and products in this issue are trademarked by their providers.
All published Information Builders News material is copyrighted �1998 by Information Builders, Inc. |



