We allow our users to dynamically change how they view their data.
Director of Business Analytics
Allegis Global Solutions
Relying on more than 100 variations of an Excel-based reporting solution made creating, managing, and benchmarking contract labor programs a challenge.
In response, Allegis deployed a self-service analytics solution that enables customers, suppliers, and program leaders to view comparative performance metrics from their contingent programs.
Program managers can now access enhanced data with comparative analytics and performance benchmarking. The ability to monitor trends and identify key data points simplifies quarterly business reviews – and will soon allow them to predict trends.
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AGS’s story doesn’t end with rolling out their performance portal internally to analysts and program leaders; in the future, a customer-facing version will allow customers to view program metrics themselves. Over the long term, the customer-facing self-service expansion is expected to increase referral rates, increase customer satisfaction scores, and improve client retention rates.
Find out how your company can use customer-facing technologies to increase efficiency, reduce costs, and boost customer loyalty, in this white paper.
“I know our customers and partners have rich analytics to fine-tune their business.”
“Our users have the freedom to analyze any metric on their own.”
"Our healthcare professionals are getting the data they need to solve problems on the front lines."
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