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Financial Services

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Consumer Complaints Single Domain InfoApp

Problem: A quality analyst at a financial institution has thousands of complaint records to review every day, while the management team demands quicker turnaround on information, so it can assess weak areas pertaining to customer service rep response times.

Solution: Provide analysts with an iterative InfoApp that allows them to quickly and more accurately locate trouble spots to report on for immediate action.

Summary: With the ability to analyze data through tabular reports that are supported visually by specific types of data visualization charts, including In-Document Analytics capabilities for further refinement and filtering, analysts are empowered to create impactful reports for the management team through a smooth and productive workflow.

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