Our Customers

“We have always had data on actual costs but we weren’t giving it to dealers. Now we can show them how they compare to other dealers within their measurement groups for each type of repair.”

Jim Lollar
Global Warranty Operations - Business Systems Manager

Ford Motor Company
 | Dearborn, MI

Manufactures and distributes automobiles across six continents, with 65 plants producing vehicles under the Ford and Lincoln brands.

“We have always had data on actual costs but we weren’t giving it to dealers. Now we can show them how they compare to other dealers within their measurement groups for each type of repair.”

Jim Lollar
Global Warranty Operations - Business Systems Manager

Ford Delivers Performance Metrics to Dealerships
The Challenge

How can you help thousands of dealers to quickly identify and resolve problems with warranty repair costs; leverage 15 years of historical data to mine new insights about manufacturing efficiency, supplier quality, and dealer repair trends.

The Solution

Use data visualization techniques to present information with zero or one click so that general managers at each dealership can see how their warranty repair costs compare to other dealers.

The Success

Senior managers have greater transparency into their service and repair businesses, resulting in 40 percent fewer dealers being audited or entering Ford’s global warranty counseling process.

The Products

WebFOCUS and Professional Services.