Our Customers

"FirstCare had a pending inventory of 80,000 claims. After automating its claims reporting process with WebFOCUS, it reduced that number to 6,000. Dealing with these backlogs improves retention and satisfaction among the provider network."

Lori Wheeless
Director of BI

FirstCare Health Plans
 | Austin, TX

Since 1985, FirstCare Health Plans has provided access to high-quality, affordable healthcare across North, West, and Central Texas.

"FirstCare had a pending inventory of 80,000 claims. After automating its claims reporting process with WebFOCUS, it reduced that number to 6,000. Dealing with these backlogs improves retention and satisfaction among the provider network."

Lori Wheeless
Director of BI

FirstCare Health Plans Reduces Pending Claims With Self-service Analytics
The Challenge

How can data become valuable again when you rely on two different claims systems and data warehouses, disparate reporting systems, and lack important KPIs?

The Solution

Use WebFOCUS to create business intelligence dashboards reflecting current claims volume, revenue, membership, expenses, medical loss ratios, and other important variables, while tying KPIs to annual goals.

The Success

The company has made dramatic improvements in claims processing efficiency that improve member services and boost provider retention.

The Products

WebFOCUS, Visual Discovery, and Professional Services.

More About FirstCare Health Plans