Our Customers

“Charlotte’s master data management solution for addresses, based on solid technology and outstanding service from Information Builders, has enabled the city and the county to work towards the common goal of enhanced citizen service.”

Jeff Stovall
Chief Information Officer

City of Charlotte
 | Charlotte, NC

A municipal government in Charlotte, North Carolina.

“Charlotte’s master data management solution for addresses, based on solid technology and outstanding service from Information Builders, has enabled the city and the county to work towards the common goal of enhanced citizen service.”

Jeff Stovall
Chief Information Officer

City of Charlotte, NC Delivers iWay to Fix Ailing Address Database
The Challenge

What's the recourse when a local government agency lacks a standard process for managing addresses, resulting in redundant efforts, inconsistent information, and resource inefficiencies?
 

The Solution

Use iWay Software to automate profiling, cleansing, matching, merging, enrichment, remediation, and monitoring activities, and connect consuming services to the new master address database.
 

The Success

Now, a consistent set of master records can feed multiple information systems, improve accuracy, and give customer service representatives a more complete and consistent view of city address data.
 

The Products

iWay Master Data Server with Data Stewardship Portal, Service Manager, and Professional Services.