Our Customers

"WebFOCUS took our reporting to the next level by integrating various process perspectives and performance metrics, a synthesis we could not have achieved with our standard reporting tools."

Andre van der Merwe
Senior Manager of Services Warranty and Improvement

Business Connexion
 | Johannesburg, South Africa

A leading provider of innovative business solutions built on information and communications technology (ICT)

"WebFOCUS took our reporting to the next level by integrating various process perspectives and performance metrics, a synthesis we could not have achieved with our standard reporting tools."

Andre van der Merwe
Senior Manager of Services Warranty and Improvement

Business Connexion Boosts Process Management With WebFOCUS
The Challenge

Improve customer service, increase efficiency, and meet governance rules by providing faster access to accurate data.

The Solution

A BI environment that is used to identify and manage employee availability and capacity.  Information is shared with all those who interface with clients, as well as with the customers themselves.

The Success

The environment has streamlined workflows, and helped ensure the delivery of superior service to clients. Incidents are better prioritized, scheduled, and managed, and staff performance can be better monitored and assessed.

The Products

WebFOCUS Developer Studio, ReportCaster, iWay DataMigrator, and Service Manager. Fujitsu Services of South Africa assisted with the implementation.