Our Customers

"You can't monitor or change what you can't measure. The more aspects of our business that we monitor, the greater our accountability."

Scott Figgins
Vice President of Claims

Brotherhood Mutual
 | Fort Wayne, IN

One of the nation's leading insurers of churches and related ministries.

"You can't monitor or change what you can't measure. The more aspects of our business that we monitor, the greater our accountability."

Scott Figgins
Vice President of Claims

Brotherhood Mutual Improves Insight Into Activities of Customer Service Personnel
The Challenge

Devise a cohesive enterprise reporting strategy without going through a lengthy data warehouse development effort.

The Solution

Create an organization-wide reporting foundation that provides direct access to real-time data directly from operational systems, and is available to all types of workers.

The Success

An improved ability to track the time and activities of customer service personnel, and increased visibility into staff performance. Performance metrics have also created greater accountability in the claims department.

The Products

WebFOCUS, Professional Services, and Customer Education.